How to Report an Insurance Claim:

This directory provides clients with the claims and general contact information for each insurance carrier we work with. Please use the following information to contact your insurance provider for claims or general inquiries.

Agile

• Claims Phone Number: 1-844-762-2341 (24/7 Claims Service)
• Claims Email: claims@agileuw.ca

Apollo

• Claims Email: claims@apollocover.com

Aviva

• Claims Phone Number: 1-866-692-8482
• Claims Emails:
  
  • Auto Claims (Personal & Commercial): carecentre_ont@aviva.com
  • Property Claims (Personal & Commercial): propertyclaims.canada@aviva.com
• Ovation Claims:
  
  • Phone: 1-855-284-8211
  • Email: ovationclaims@aviva.com
• Lifestyle Claims:
  
  • Phone: 1-888-384-4545
  • Email: lifestyle.canada@aviva.com

CHUBB

• Claims Phone Number: 1-800-532-4822
• Claims Email: canadaclaims@chubb.com

Forward Insurance

• Claims Email: claims@forwardinsurance.ca

Hagerty

• Claims Phone Number: 1-855-451-4957

Nordic (Facility Association)

• Claims Phone Number: 1-403-269-7961 ext. 29514
• Claims Email: FirstNoticeOfLoss@intact.net

Optimum West

• Claims Phone Numbers:
  
  • Primary: 1-877-903-4999
  • Alternate: 1-877-806-8023
• Claims Email: albertaclaims@optimum-general.com

Optiom

• Client Services Phone Number: 1-800-613-3705 ext. 3
• Client Care Email: clientcare@optiom.com
  
• Web: Optiom Report a Claim Website

Peace Hills

• Claims Phone Numbers:
  
  • Edmonton: 1-780-424-3986 or 1-800-272-5614
  • Calgary: 1-403-262-7600 or 1-800-372-9295
  • Emergency Claims: 1-800-272-5614
• Claims Email: newclaims@phgic.com

Pembridge

• Claims Phone Numbers:
  
  • Alberta Claims (8:30 AM - 4:00 PM MST): 1-403-974-8700
  • 24/7 Claims Service: 1-800-661-1577
• Online Claims Forms:
  
  • Auto Claims: Submit Auto Claim
  • Property Claims: Submit Property Claim

Portage Mutual

• Claims Email: claims.ab@portagemutual.com

Premier

• Claims Information: Premier Claims Page

Sandbox Mutual

• Claims Phone Number: 1-800-667-3067
• General Phone Number: 1-800-667-3067
• Online Payment Portal: Make a Payment or Claim

SGI Canada

• Claims Phone Numbers:
  
  • Main Claims: 1-780-822-1228 or 1-877-435-1484
  • After-Hours Claims: 1-800-647-6448
• Claims Emails:
  
  • Auto Claims: abautoclaims@sgicanada.ca
  • Property Claims: abpropclaims@sgicanada.ca
  • Farm Claims: claimsproprfarm@sgicanada.ca

Travelers Canada

• Claims Email: first.report@travelers.com

Alberta Ombudsman

• Main Phone Number: 1-888-455-2756
• Email: info@ombudsman.ab.ca
• Online Complaint Form: Submit a Complaint
• Edmonton Office:
  
  • Phone: 1-780-427-2756
  • Address: 9925 – 109 Street, Suite 700, Edmonton, Alberta T5K 2J8
• Calgary Office:
  
  • Phone: 1-403-297-6185
  • Address: 801 – 6 Avenue SW, Suite 2560, Calgary, Alberta T2P 3W2

Please contact your insurance carrier directly using the information provided above for any claims. If you require further assistance, feel free to reach out to us.